Refund policy
30-Day Guarantee
If what you ordered is not working for your cat, we would rather fix it than
keep your money. Return any item within 30 days of delivery — opened or
unopened — for a full refund.
Email support@zivoxen.com with your order number to start. We reply within
24 hours, Monday through Friday.
Return shipping
If an item arrived damaged, faulty, or is not what you ordered, we cover
return shipping and send a prepaid label.
If you changed your mind, return shipping is yours. Email us first — for
lower-value items we often issue the refund without asking you to ship
anything back, because postage would cost more than the item is worth.
When the refund arrives
We issue refunds to the original payment method within 2 business days of
approving a return. Banks typically post it 5–10 business days after that,
which is outside our control.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a
new order — it is faster than routing an exchange through our supplier network.
What we cannot refund
Gift cards, and anything returned more than 30 days after delivery.